Kramer Medical Supplies will only accept returns on unopened product returned within 30 days of the original ship date. Original shipping costs are not refundable. Return shipping costs are the responsibility of the purchaser. Please note that any product that has been opened cannot be returned.
No credits, refunds, or replacements will be issued until we have received the product into our facilities and examined it.
As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made solely by the manufacturer.